1. __________ of each client is how they express their ethnic traits.
☐ Personal culture
☐ Organization
☐ Format
☐ None of these apply
2. In order to understand the basis of a helping relationship with clients, it is important to first investigate why clients are seeking ______ their problems.
☐ help to address
☐ to force judgement on
☐ to forget
☐ none of these apply
3. According to your text, _____ is required to build functional relationships.
☐ disagreement
☐ good communication
☐ profit
☐ none of these apply
4. It’s important to empower clients so they will be able to help ______.
☐ themselves to solve their problems
☐ only people they want to help
☐ everyone all the time
☐ none of these apply
Chapter 2: Review the Problem-Management & Opportunity-Development Process
Answer the questions below by using chapter 2 of your textbook.
5. In the problem-management process, it’s important for HHS workers to help clients manage ______ situations to address issues in their lives.
☐ educational
☐ problematic
☐ spiritual
☐ none of these apply
6. It’s important to investigate what a client’s problems or issues are to help client’s prepare for and deal with _____.
☐ childcare
☐ educational opportunities
☐ change that needs to occur in their lives
☐ none of these apply
7. Planning and ________ are important to help client’s address their problems and issues.
☐ goal setting
☐ resistance
☐ inflexibility
☐ none of these apply
Chapter 3: Commit Yourself to the Helping Relationship and the Values That Drive It
Answer the questions below by using chapter 3 of your textbook.
8. All of us establish _______ of one kind or another throughout our lives as it’s important to the human bonding process.
☐ relationships
☐ wealth
☐ education
☐ none of these apply
9. When forming relationships with clients, it’s important to understand their ______.
☐ stubbornness
☐ values
☐ tolerance
☐ none of these apply
10. While working with clients, it’s important to avoid behaviors that show _____ to a client.
☐ disrespect
☐ attraction
☐ regret
☐ none of these apply
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