From this Module’s Background readings, we learn that the strongest companies view employees as assets rather than liabilities. They do this in many ways, such as through professional development opportunities, benefits offered, pay scale adjustments, and employee engagement initiatives.
Managers also show their employees that they are assets by the way the employees are treated. If managers do not treat their employees as valued employees, employee satisfaction might decrease and negatively impact the organization’s success.
With that in mind, how does a company know it needs to adjust its culture to become a sustainable, compassionate employer in the 21st century? Smart management teams track metrics that indicate a company’s overall health, including its level of employee satisfaction. Unless steps are taken to improve employee satisfaction, however, metrics will be wasted and the opportunity for gain will be lost.
So, what types of metrics are important in HR and what are they useful for? To answer this question, please read the following articles regarding HR metrics:
Jessee, T. (n.d.). 48 HR KPIs & metric examples (and how to implement them). ClearPoint Strategy. Retrieved from https://www.clearpointstrategy.com/human-capital-kpis-scorecard-measures/
Seven habits. (2019). 7 habits that are stalling your employee engagement program and how to fix them. Glint. Retrieved from https://info.glintinc.com/rs/586-OTD-288/images/GLINT-15-001_WP_P3.pdf
Zheltoukhova, K. (2015). New ways of working: What is the real impact on the HR profession? Strategic HR Review, 14(5), 163-167. Available in the Trident Online Library.
Case Assignment
After reading the required background material, prepare an essay in which you identify five key performance metrics to measure employee satisfaction.
You should address the following questions about each of the five metrics you selected to measure employee engagement/satisfaction:
*Discuss three reasons why employee engagement/satisfaction metrics might rise or fall.
*What steps should a company take to improve employee engagement/satisfaction?
*In addition to the three background readings listed above, find two other sources from the Trident Online Library to support your essay.
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