Part A 1. Review the information about Innovative Widgets that you gathered in Assessment Task 1. 2. Read the scenario provided in Appendix 1 of this task. 3. Review the customer service call data in Appendix 2 and analyse data to identify possible causes of customer service shortfalls. 4. Write a brief report (no more than 1 page) to the board of Innovative Widgets to: a. summarise customer service team performance b. identify possible causes of customer service shortfalls
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