Assignment 2: Quality Assurance Implementation Concerns
Your management staff needs a better understanding of factors that would inhibit implementation of a Quality Assurance program at their hospital.
Identify the characteristics, defense mechanisms, and behaviors that the hospital may observe when implementing a new QA process.
Provide at least three suggestions of how the hospital can minimize the resistance to change in their organization.
Write a two- to three-page executive summary of your findings to the management staff using APA formatting styles.
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