1. The specific setting within which organizational behavior is enacted would be called the: (Points : 4) situation external environment organizational context group
2. The Hawthorne studies uncovered the importance of: (Points : 4) the workflow and scheduling of work for production efficiency delegating authority downward and throughout the organization the informal organization and its impact on productivity viewing an organization as clockworks
3. Which of the following statements is most correct with respect to total quality management? (Points : 4) Quality control is the responsibility of specialists who randomly perform quality checks on items as they leave the assembly line. Quality is a customer-oriented philosophy with important implications for virtually all aspects of organizational behavior. Quality is an employee-oriented philosophy required by quality engineers. Quality is machine driven with quality improvements resulting from use of robotic equipment.
4. Developing skills is different from acquiring objective knowledge because it requires: (Points : 4) empirical testing induction deduction structured practice and feedback
5. Many U.S. and Canadian firms have located manufacturing plants in Mexico to take advantage of lower labor costs. Additionally, many tariffs on U.S. exports have been reduced. These global changes occurred because of: (Points : 4) the European union GATT agreements NAFTA Perestroika
6. Gifts are not usually a requirement in business dealings, though presenting a small gift will generally be appreciated as a gesture of goodwill in which of the following cultures? (Points : 4) Mexico Japan Saudi Arabia Canada
7. While the globalization of business affects all parts of the organization, which area of the organization is particularly affected? (Points : 4) marketing operations MIS human resources
8. An individual’s generalized belief about internal control versus external control is called: (Points : 4) self-efficacy self-esteem locus of control self-monitoring
9. When predicting behavior, an important idea to remember concerns the extent to which a situation overwhelms the effects of individual personalities by providing cues for appropriate behavior. This type of situation is called a: (Points : 4) weak situation weak individual difference strong individual difference strong situation
10. The traits associated with high-performing employees are: (Points : 4) extraversion and agreeableness agreeableness and conscientiousness conscientiousness and emotional stability emotional stability and agreeableness
11. Employee loyalty toward the organization is a significant factor in: (Points : 4) job displacement continuance commitment affective commitment employee turnover
12. When an employee remains with a firm because he or she faces significant exit barriers, this can be characterized as: (Points : 4) organizational citizenship withdrawal syndrome continuance commitment dysfunctional attachment
13. When one’s attitudes and required job behavior conflict, __________ may develop. (Points : 4) affect attitude consonance behavioral tendency cognitive dissonance
14. The proposition that a person’s life was founded on the compulsion to work and the power of love is known as: (Points : 4) the Protestant ethic psychodynamic theory motivation the Calvinistic perspective
15. McGregor believed that Theory X assumptions were appropriate for: (Points : 4) individuals located at the top of the organization employees located at the lower level of the organization individuals motivated by lower order needs individuals motivated by higher order needs
16. Eustress most accurately reflects: (Points : 4) the notion that each individual is responsible for managing acceptable levels of stress each individual has different levels of stress that they can effectively manage the positive side of stress which is healthy and normal the negative side of stress and its impact on health
17. The close linkage of _____ to performance under expectancy theory is crucial for enhancing motivation. (Points : 4) knowledge and skill rewards equity satisfaction
18. The study of fit between person (employee) and machine is: (Points : 4) performance appraisal job design operant conditioning ergonomics
19. The fight-or-flight stress response is most closely associated with which approach to stress? (Points : 4) homeostatic cognitive appraisal person-environment fit psychoanalytic
20. As a supervisor, you can enhance the performance of your employees by: (Points : 4) setting their goals closely controlling their behavior allowing employees to participate in goal setting giving workers easy goals
21. Role ambiguity is: (Points : 4) the difficulty stemming from a situation where expectations of two roles conflict conflicting expectations within a single role the difficulty a person has in reconciling job demands and personal values the confusion one experiences related to the expectations of others
22. A communication medium that is moderate in both information richness and data capacity is: (Points : 4) the telephone electronic mail face-to-face discussion formal numeric report
23. The element of the communication model that contains the thoughts and feelings the communicator is attempting to elicit in the receiver is the: (Points : 4) data feedback message information
24. A barrier to effective communication is: (Points : 4) redundancy feedback status difference common language
25. The evoking of a shared or common meaning in another person is called: (Points : 4) interpersonal communication communication a response pattern the message
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