Description
In an attempt to increase the performance of its customer service employees, the Clinton Whitewater Canoe Company recently conducted a new training program. The training program involved a series of lectures and discussions to reduce the number of complaints made by customers purchasing a new canoe. Before spending thousands of dollars on the training, the company allowed three different outside trainers the opportunity to each conduct a training session, with the idea being that the company would then offer a contract to the trainer doing the best job. Below, you will find data for the three training sessions. The effectiveness of the training was evaluated through employee ratings of the trainer, a test of customer service knowledge following training, and the number of customer complaints received by the employee in the 2 weeks following the training session. The instructor rating was made on a 5-point scale (a rating of 5 is excellent and a rating of 1 is poor) and represents how well the employees thought the trainer conducted the training session. The test score is the percentage of items that each employee got correct on the test of customer service knowledge. As director of training, your job is to use the data below to make a recommendation about which trainer should be offered the training contract. Justify your reasoning below (hint: you might want to create a chart to help make your decision). Your recommendation is between 200-500 words using APA guidelines (Double-spaced, 12 point Times New Roman Font, 1” margins. The first word in every paragraph should be indented one-half inch) You should include two reputable sources to help support your recommendation. Your textbook is one reputable source. Please proof-read your paper before submitting it. The paper must be free of spelling and grammar mistakes. It must be a logically written, coherent paper. Include a reference page. PLEASE CITE SOURCES
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Are you busy and do not have time to handle your assignment? Are you scared that your paper will not make the grade? Do you have responsibilities that may hinder you from turning in your assignment on time? Are you tired and can barely handle your assignment? Are your grades inconsistent?
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Our essay writers are graduates with diplomas, bachelor’s, masters, Ph.D., and doctorate degrees in various subjects. The minimum requirement to be an essay writer with our essay writing service is to have a college diploma. When assigning your order, we match the paper subject with the area of specialization of the writer.
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