EZ Mortgage is a local mortgage processing company that acts as the back-office for a number of local banks and credit unions. Basically, the bank/credit union acts as the customer-facing part of the process (handling the applications, paper collection, etc.), while EZ mortgage is responsible for processing these documents with the actual lenders.
This business has grown quite substantially in the last few years, but recently a couple of EZ Mortgage’s clients have complained about both about the efficiency and the effectiveness of the services provided. EZ Mortgage is missing more deadlines/service level agreements, and the quality of its deliverables have been suspect as of late. Bob Jones, the CEO of EZ Mortgage, needs to correct these problems, but does not know how big the problems are and why they are occurring.
Write a two to three page paper double spaced on how a Six Sigma project could help solve this organization’s process issues. Be sure to include how this project this project should be structured and executed. The Overview of Six Sigma located in the week’s readings section will be an excellent resource to help complete this assignment.
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