Review the topic materials for the Hudson Jewelers (A) case study,
1. For this process, what is the total time in minutes (or equivalent fraction of a day) to create one woman’s codesigned wedding ring?
2. For this process, what is the total manufacturing time in minutes (or equivalent fraction of a day) to create one woman’s codesigned wedding ring?
3. For this process, what is the total CAD time in minutes (or equivalent fraction of a day) to create one woman’s codesigned wedding ring?
4. For this process, what is the total service (other than CAD) time in minutes (or equivalent fraction of a day) to create one woman’s codesigned wedding ring?
5. For this process, what are the total front room and back room times in minutes (or equivalent fraction of a day) to create one woman’s codesigned wedding ring?
6. What is the maximum number of customers per hour that can be served for in question 2 (CAD Demo and Jewelry Concept) if two employees are in the store? Assume each employee works at 100% utilization.
7. For this process, what are the average total work activities in days and minutes to create one woman’s codesigned wedding ring?
8. What insights do you gain by evaluating the work content of this process?
Once you have completed the Hudson Jewelry process flowchart and answered the process questions, use the information you have learned to design an ideal diamond-ring customer experience from beginning to end. Make a list of 10-20 steps in the job and process design. Provide a 500-word explanation of how you used information from the Hudson Jewelry process to determine which steps are essential and which steps are not to have the ideal process and customer experience.
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