Part 1
A hospital has $25 million in gross revenues and $12 million in net patient revenues. What is the average deduction percentage for that period?
The same hospital has $40 million in current assets and $30 million in current liabilities. During a 30-day month, it incurred total operating expenses of $10 million. How many days of working capital did it maintain this period?
Using the income statement and balance sheet examples provided in the chapter, calculate the return on capital in 2013.
Part 2
In which three categories can process reengineering improve performance?
Define and describe the key shapes used in process flowcharting.
What is the difference between a Pareto chart and a control chart? When should each be used?
What are the major phases in the process improvement methodology?
What are the major types of customer or patient service-level issues that exist in health care?
When should hospitals benchmark against non-health-care organizations? Under which circumstances?
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